The Annual Return is an online form that registered adults and children’s services providers are legally required to complete each year under the Regulations and Inspection of Social Care (Wales) Act 2016 (RISCA) (opens in a new window). The purpose of Annual Returns is to provide the public with comprehensive, comparable and robust information on the quality of care and support services.
Provider: Care Managers Ltd
Provider summary
Provider summary: Care Managers Ltd
The provider was registered on:
10/04/2024
The following lists the provider conditions:
There are no conditions associated to the provider
Training and workforce planning arrangements
Training and workforce planning arrangements: Care Managers Ltd
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.
Training needs are identified through spot checks, supervision, appraisals, competency assessments, and audits (e.g., medication and safeguarding). A training matrix tracks mandatory and role-specific training in line with CIW and All Wales requirements. Annual training plans are developed, with access to e-learning and face-to-face sessions. Compliance is monitored monthly, with refresher training scheduled to ensure staff maintain safe, effective practice.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.
During the last financial year, we implemented robust recruitment and retention strategies, including values-based recruitment, safer recruitment checks (DBS, references, right to work), and structured induction aligned with CIW standards. Retention was supported through ongoing training, supervision, flexible rotas, staff recognition, and access to wellbeing support, ensuring a stable, skilled, and motivated workforce.
Regulated services delivered by this provider
Regulated services delivered by this provider: Care Managers Ltd
Service name
Service type
Type of care
Care Managers Gwent
Domiciliary Support Service
None
Care Managers Cardiff
Domiciliary Support Service
None
Service: Care Managers Gwent
Service summary
Care Managers Gwent: Service summary
Service Type
Domiciliary Support Service
Type of Care
None
Approval Date
10/04/2024
Maximum number of places
0
Partnership Area
Gwent
Service Conditions
Care Managers Ltd is registered to provide a domiciliary support service in Gwent regional partnership area
The responsible individual for this service is Emmanuel Olufemi Alli
How many people in total did the service provide care and support to during the last financial year?
Care Managers Gwent: Languages used at the service
What is the main language through which the service is provided?
English
Other languages used in the provision of the service
There are no other languages used at the service
Non-verbal communication methods used at the service
There are no non verbal communication methods used at the service
Engagement with people using the service
We consulted people using the service through regular reviews, spot checks, satisfaction surveys, and informal feedback during visits. Their views informed care planning, staff training, and service improvements. Feedback was documented and used to ensure a person-centred approach and continuous improvement.
Compliance and quality statement
Not Inspected – Strong Internal Checks
Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.
We are confident our service meets the standards set out under section 27(1) of the 2016 Act.
Fees charged by the service
Care Managers Gwent: Fees charged by the service
The minimum hourly rate payable during the last financial year?
£23.80
The maximum hourly rate payable during the last financial year?
£23.80
Complaints processed by the service
Care Managers Gwent: Complaints processed by the service
Total number of formal complaints made during the last financial year
0
Number of active complaints outstanding
0
Number of complaints upheld
0
Number of complaints partially upheld
0
Number of complaints not upheld
0
Staff working at the service
Staff summary
Care Managers Gwent: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)
2
Posts and vacancies
Role type
No. of staff in post
Total vacancies
Manager
1
0
Training undertaken
Induction and Health & Safety
Role type
Induction
Health & Safety
Manager
All staff have completed
All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type
Equality, Diversity & Human Rights
Infection, prevention & control
Manager
All staff have completed
All staff have completed
Manual Handling and Safeguarding
Role type
Manual Handling
Safeguarding
Manager
All staff have completed
All staff have completed
Medicine Management and Dementia
Role type
Medicine Management
Dementia
Manager
All staff have completed
All staff have completed
Positive Behaviour Management and Food Hygiene
Role type
Positive Behaviour Management
Food Hygiene
Manager
All staff have completed
All staff have completed
Contractual arrangements
Permanent Staff, Fixed Term Contracted Staff and Volunteers
Care Managers Cardiff: Languages used at the service
What is the main language through which the service is provided?
English
Other languages used in the provision of the service
There are no other languages used at the service
Non-verbal communication methods used at the service
There are no non verbal communication methods used at the service
Engagement with people using the service
We consulted people using the service through regular reviews, spot checks, satisfaction surveys, and informal feedback during visits. Their views informed care planning, staff training, and service improvements. Feedback was documented and used to ensure a person-centred approach and continuous improvement.
Compliance and quality statement
Not Inspected – Strong Internal Checks
Although we were not inspected by Care Inspectorate Wales during the reporting period, we regularly review the care and support we provide. These reviews give us confidence people are receiving safe, person-centred care which meets their needs and supports their wellbeing.
We are confident our service meets the standards set out under section 27(1) of the 2016 Act.
Fees charged by the service
Care Managers Cardiff: Fees charged by the service
The minimum hourly rate payable during the last financial year?
£23.80
The maximum hourly rate payable during the last financial year?
£23.80
Complaints processed by the service
Care Managers Cardiff: Complaints processed by the service
Total number of formal complaints made during the last financial year
1
Number of active complaints outstanding
0
Number of complaints upheld
0
Number of complaints partially upheld
1
Number of complaints not upheld
0
Staff working at the service
Staff summary
Care Managers Cardiff: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)
15
Posts and vacancies
Role type
No. of staff in post
Total vacancies
Manager
1
0
Senior Care Worker
1
0
Care Worker
10
0
Training undertaken
Induction and Health & Safety
Role type
Induction
Health & Safety
Manager
All staff have completed
All staff have completed
Senior Care Worker
All staff have completed
All staff have completed
Care Worker
All staff have completed
All staff have completed
Equality, Diversity & Human Rights and Infection, prevention & control
Role type
Equality, Diversity & Human Rights
Infection, prevention & control
Manager
All staff have completed
All staff have completed
Senior Care Worker
All staff have completed
All staff have completed
Care Worker
All staff have completed
All staff have completed
Manual Handling and Safeguarding
Role type
Manual Handling
Safeguarding
Manager
All staff have completed
All staff have completed
Senior Care Worker
All staff have completed
All staff have completed
Care Worker
All staff have completed
All staff have completed
Medicine Management and Dementia
Role type
Medicine Management
Dementia
Manager
All staff have completed
All staff have completed
Senior Care Worker
All staff have completed
All staff have completed
Care Worker
All staff have completed
All staff have completed
Positive Behaviour Management and Food Hygiene
Role type
Positive Behaviour Management
Food Hygiene
Manager
All staff have completed
All staff have completed
Senior Care Worker
All staff have completed
All staff have completed
Care Worker
All staff have completed
All staff have completed
Contractual arrangements
Permanent Staff, Fixed Term Contracted Staff and Volunteers